The amount of your refund depends on several factors. Items that do no meet our returns guidelines will receive partial or no refunds:
Any item in original condition that is returned more than 30 days after delivery: 15% to 25% Fee. 15% restocking fee will be applied to all items returned after purchased.
Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error: up to 40% of item's price.
Items purchased through specials or clearance will not be refunded for any reason. All special or clearance sales are final.
If you return only one item from a multi-item shipment, you will be only reimbursed for the individual item.
Return Process
Please e-mail or contact customer service to receive a returns number. If you ship an item without a number we will not be able to refund your item in a timely fashion.
Pack the items securely in a box or envelope. You can use the box the items arrived in or another box, if you prefer.
Affix the shipping label outside of the box.
Leave the return number outside of the box so that we may view it when it arrives to our returns center.
Please note that shipping charges are non-refundable. Returns that do not meet the qualifications above will be returned to the customer at the customer's expense.
All merchandise distributed by Advanced Tuning Products will be sent via United Parcel Service unless specified otherwise. All merchandise is accepted by the carrier in good condition and is assumed to be delivered the saem way. It is the consignee's responsibilty to inspect shipments at the time of receipt and make notice of lost or damaged goods directly to the carrier. Claims for parts damaged in transit mus be made directly to the carrier.
Customer Guarantee:
All merchandise distributed by Advanced Tuning Products is guaranteed to be free from defects in manufacture, material, and workmanship at the tme of sale. The warranty is limited to repair, replacement, or credit of defective parts for one-year period from the date of purchase. All manufacturer parts are sold "as is" without any guarantee whatsoever. If one is offered manufacturer's warranty subordinates Advanced Tuning Products' warranty and all claims should be directed toward the manufacturer.
*Manufacturer: i.e. A'PEX-i, GReddy. TurboXS, etc.
Return Policy:
You may return an item for refund or replacement within 30 days of the shipment date. 15% re-stocking fee always applies to orders shipped back. Shipping and handling charges are always non-refundable. All returns must be accompanied by the packing slip. When you reutrn an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear by your next billing statement.
All prices are subjecto change anytime without any notice. No unauthorized returns will be accepted. Prior authorization is required and merchandise must be shipped prepaid with a return authorization clearly shown on the outside of the package. All returns are subject to a percentage restocking fee.Please see Refund Policy for more details. Shipping charges are non-refundable. Returns that do not meet the qualifications above will be returned to the customer at the custome's expense.
Payments:
We gladly accept all major credit cards for online transactions. Sorry we cannot accept COD orders.
Once you checkout, the final step of your orderrequires an Advanced Tuning Products representative to contact you via phone/e-mail to verify the order. The order may NOT ship until this last step has been taken. To insure a smooth transaction and to reduce the amount of time it takes for you to receive your order, please leave the correct number/e-mail of where you can be reached throughout the day. Advanced Tuning Products reserves the right to cancel any order at any time at it's discrection.
